Guys please test the recovery code via google authenticator again and atleast give some simple way to sync consistently for years on multiple devices. If you lose access to the Google Authenticator codes, please contact our support immediately by sending a selfie photo, which will verify your identity as the. Suddenly you guys changed the extensions development model and I lost majority of my favorite addons and finally switched to chrome since couple of years! But not it seems to delete my account really frustrating :( Now when I have recovery code its not accepted by the Google Authenticator app and so I cannot sync my account data in my android mobile! Now in Jul 2019, I have my Firefox working in my laptop but I bought a new android mobile and want to sync my account but its ruined again! Suddenly I need to have authentication code or recovery code!Įven though I verified my email and phone number everything since long and today again! Send the code by email or registered number and I was using Firefox since before 13 years.ġ) But after 4-5 years I formatted my PC and u guys changed the sync method or made some change in 2010/11 so I lost all my account dataĢ) Again after 5 years you guys changed those things may be in 2015/16 and again I lost even though my account is still active. Unfortunately, you cannot recover your secret keys in your Google Authenticator app. Once your 2FA has been reset, you can log in with your email address and password.The recovery code generated is not working in the google authenticator app.Account access is immediately granted once the super admin or HubSpot support team resets your 2FA.Once your answers are submitted, a member of the HubSpot support team will send you an email to help. Click on the link in the email to open a list of security questions. If you still keep the key code that you obtained when you set up your GAuth for your Pintu Account, you can easily use that code again to recover your Google. If you are on multiple accounts, you are the only administrator on your account, or you do not have an account with super admins, you will be prompted to send yourself an email with further verification instructions.Please note: if your account is eligible for super admins, only the first 10 account super admins will receive the reset email. You must share this code with one of your super admins to have your 2FA reset. If you are on a single account with super admins, an email will be sent to one of your super admins to begin the reset process.Then, you can receive access from an account administrator or the HubSpot support team. How to restore my google authenticator Lost all my codes and now cant log into my accounts. You can also click one of the following options: New device, Lost device, or Uninstalled device. Don't see the login prompt? (HubSpot mobile app): to view instructions for how to find a login code in your app.Lost your authentication device?: to receive access from an account administrator or the HubSpot support team.Use a backup code: to enter one of the 10 backup verification codes supplied during 2FA set up. This app icon looks like a grey 'G' on a black background that you can find on one of your Home screens, in the app drawer, or by searching.If you are unable to access your 2FA method, on the login verification screen, click one of the following options:.On the HubSpot login screen, enter your login credentials.Google Authenticator, text message) as well as stored backup codes for recovery will give you the most secure and reliable two-factor authentication setup for your HubSpot account. The combination of a primary and secondary 2FA method (e.g. Open the Google Authenticator app on your old phone. You can download these codes as a PDF and save them to your device. Step-by-step guide (Android) First, download the Google Authenticator app on your new phone. When you set up 2FA, you will be provided with backup codes. Please note: the best way to ensure you retain access to your HubSpot account is to set up both primary and secondary methods for your 2FA login. Users in a partner account can request a 2FA reset which will be routed to super admins in the partner account. Once your 2FA is reset, you can log in with only your username and password, and it is recommended that you set up your new 2FA method immediately. For example, if a bad actor tries to access your account using compromised login credentials, the extra security steps for resetting your 2FA give you time and extra barriers to prevent the bad actor from accessing your account. A 2FA reset takes a minimum of 48-72 hours to ensure there is ample time to protect your account from bad actors if login information is compromised. If you use Google Authenticator or a similar app to generate 2-step verification codes, and no longer have access to your device, you can restore this. If you lose the device you use for two-factor authentication (2FA), change your device, uninstall the HubSpot app, or are otherwise unable to access your 2FA method, you will need to reset your 2FA.
0 Comments
Leave a Reply. |